mgame Privacy Policy for Philippines Players
This Privacy Policy explains what personal information mgame collects from players in the Philippines, how that information is used, and the steps we take to keep it secure. By registering an account or using the platform, you agree to the practices described on this page. We encourage you to read this policy carefully and revisit it whenever you have questions about your data.
What We Collect and How We Use It
1. Information We Collect
When you register on the mgame platform, we collect personal information including your full name, date of birth, email address, and a valid mobile number registered in the Philippines. During the verification process, we may also request a government-issued ID to confirm your identity and ensure you meet the minimum age requirement of 21 years. When you make deposits or withdrawals, we collect transaction details such as payment method type, transaction amounts, and timestamps — but we do not store full card numbers or banking credentials on our servers. We also collect technical data automatically when you access the platform, including your device type, operating system, browser version, IP address, and session activity logs. This technicaldata helps us detect unusual login activity, prevent unauthorised access, and improve platform performance for players across the Philippines. All collected information is stored on secured servers and is only accessible to authorised personnel who need it to operate and maintain the platform.
2. How We Use Your Information
The personal information you provide is used primarily to create and manage your account, verify your identity, process deposits and withdrawals in Philippine pesos, and deliver the sports betting, casino-style games, and fish shooting services available on the platform. We use your contact details to send account-related notifications such as transaction confirmations, security alerts, and important updates about platform changes or policy revisions. Technical and behavioural data collected during your sessions helps us identify and fix performance issues, optimise the mobile experience, and ensure that game results and bet settlements are processed accurately. We may use aggregated, anonymised data for internal analytics to understand how players in the Philippines interact with different sections of the platform — this data cannot be used to identify any individual player. mgame does not use your personal information to make automated decisions that would significantly affect your account without human review. We do not sell, rent, or trade your personal data to third-party advertisers or marketing companies under any circumstances. If you have questions about how your data is being used, you can reach our support team through the help centre in your account dashboard.
3. When We Share Your Information
mgame shares your personal information only in limited circumstances that are necessary to operate the platform or comply with legal obligations applicable in the Philippines. We work with trusted third-party service providers — such as payment processors and identity verification partners — who are contractually required to handle your data securely and only for the specific purpose for which it was shared. These partners are not permitted to use your information for their own marketing or to share it further without your consent. We may disclose your information to government authorities, regulatory bodies, or law enforcement agencies in the Philippines if we are legally required to do so, or if we have a good-faith belief that disclosure is necessary to prevent fraud, protect the safety of players, or comply with a valid legal process. In the event that mgame undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any material changes to how your information is handled. We will never sell your personal data to data brokers or unrelated third parties. All third-party partners we engage are evaluated for their data security practices before any sharing arrangement is established.
4. Data Security and Retention
We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction, including encrypted data transmission and secure server infrastructure. Access to personal data within the mgame organisation is restricted to staff members who require it to perform their job functions, and all such staff are bound by confidentiality obligations. We retain your personal information for as long as your account remains active and for a reasonable period thereafter as required by applicable Philippine law or regulatory guidelines. If you request account closure, we will deactivate your account and begin the process of removing or anonymising your personal data, except where retention is required by law or for the resolution of outstanding disputes. Transaction records may be retained for a longer period to satisfy financial reporting and anti-money laundering compliance requirements. We regularly review our data retention practices to ensure that information is not kept longer than necessary. If you believe your data has been compromised or misused, please contact our support team immediately through your account dashboard so we can investigate and take appropriate action.
5. Your Rights as a Player
As a player based in the Philippines, you have the right to request access to the personal information we hold about you, and to ask us to correct any inaccurate or incomplete data. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that apply. If you wish to withdraw your consent for a specific type of data processing, you can do so by contacting our support team, though this may affect your ability to use certain features of the platform. You have the right to request a copy of your personal data in a commonly used, machine-readable format if you wish to transfer it to another service. mgame will respond to all data rights requests within a reasonable timeframe and will keep you informed of the progress of your request. We will not discriminate against you or restrict your access to the platform solely because you have exercised your data rights. To submit a data rights request, please use the help centre accessible from your account dashboard or refer to the FAQ page for guidance on the process.
6. Cookies and Tracking Technologies
The mgame platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and ensure the platform functions correctly across different devices and browsers. Session cookies are temporary and are deleted when you close your browser, while persistent cookies remain on your device for a set period to help us recognise you on return visits and reduce the need to log in repeatedly. We also use analytics cookies to collect anonymised data about how players navigate the platform, which pages are visited most frequently, and where technical errors occur — this information is used solely to improve the platform experience. You can manage your cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of the platform, including the ability to stay logged in or access certain game features. We do not use cookies to track your activity on third-party websites or to serve targeted advertising outside the mgame platform. Any third-party tools we use for platform analytics are configured to anonymise IP addresses and are prohibited from using the data for their own purposes. If you have questions about our use of cookies, the FAQ page provides additional information.
7. Policy Updates and Contact
mgame may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law, and the revised version will be published on this page with an updated date. We encourage you to review this page periodically so you are always aware of how your information is being handled. Continued use of the platform after any update is posted constitutes your acceptance of the revised Privacy Policy. If we make material changes that significantly affect how your personal data is used, we will notify you through your registered email address or via a notice on the platform. For any privacy-related questions or concerns, please contact our support team through the help centre in your account dashboard. You may also refer to the Terms and Conditions for additional information about your rights and obligations as a platform user. If you wish to stop using the platform entirely, visit the Responsible Gaming page for information on account closure and self-exclusion options.
Common Privacy Questions
Quick answers for Philippines players about how mgame handles personal data.
Questions About Your Privacy?
Our support team is available 24/7 to help with any data or account concerns. You can also visit the FAQ page for quick answers about how the platform works.